SHIPPING & RETURNS

Shipping Policy

Shipping & Delivery

When Will I Get My Order?

Once your order is placed, it typically takes 3–7 business days to process before shipping. Delivery times may vary depending on your location:

• USA: 3–4 business days

• Europe: 6–8 business days

• Australia: 2–14 business days

• Japan: 4–8 business days

• International: 10–20 business days

We aim to get your items to you as quickly as possible, and you’ll receive updates along the way.

Will I Be Charged Customs Fees?

International orders may be subject to customs fees and taxes based on your country’s regulations. These fees are beyond our control and must be covered by the customer. Please check with your local customs office for more information.

How Do I Track My Order?

Once your order ships, you’ll receive a tracking link via email. If you have questions about your shipment or tracking status, please email us at thesidnyshop@gmail.com.

What If My Order Hasn’t Arrived?

If your order seems delayed, please follow these steps:

1. Check your shipping confirmation email to ensure your delivery address is correct.

2. Contact your local post office or courier for updates.

3. Ask your neighbors if the courier may have left the package with them.

If the address was entered correctly and you’ve completed the steps above, contact us at thesidnyshop@gmail.com with your order number, and we’ll help resolve the issue.

Note: If the address provided was incorrect, we can reship your order, but additional shipping costs will apply.

Returns & Refunds

What’s Your Return Policy?

We currently do not offer returns or exchanges. However, if there’s an issue with your order, please contact us at thesidnyshop@gmail.com and we’ll be happy to assist you.

Do You Offer Refunds?

Refunds are only available for items that are incorrect or damaged upon arrival. If this applies to your order, please email us within 7 days of receiving your package with the following details:

• Photos of the damaged or incorrect item

• Your order number

We’ll review your request and provide a resolution as quickly as possible.

Received the Wrong or a Damaged Product?

We sincerely apologize for the inconvenience! If you received a wrong or damaged product, please contact us within 7 days at thesidnyshop@gmail.com with:

• Photos of the item

• Your order number

• A brief description of the issue

We’ll work to resolve the problem promptly and ensure you’re taken care of.

For any additional questions or concerns, feel free to reach out to us at thesidnyshop@gmail.com. We’re here to help!